SteerBridge is seeking a Contact Center Supervisor to oversee a team providing critical support for Veterans Affairs operations. In this role, you will ensure the contact center delivers excellent service and meets performance goals.
What You'll Do
- Directly supervise the daily activities of the contact center team.
- Monitor performance metrics and service levels to ensure quality support.
- Coach and develop team members to enhance their skills and performance.
- Handle escalated customer inquiries and complex cases effectively.
- Generate reports on team performance and operational outcomes.
What We're Looking For
- 3+ years of experience in a contact center or customer service environment.
- 1+ years of direct supervisory or team leadership experience.
- Strong understanding of contact center operations and key performance indicators.
- Excellent communication, coaching, and interpersonal skills.
- Ability to work independently and manage a remote team effectively.
Work Mode
This is a fully remote position open to candidates in multiple locations.
SteerBridge is an equal opportunity employer.
