Keeper Security, Inc. is looking for a Consumer Support Specialist to join our close-knit team. You will respond to inbound calls, chats, and emails from our consumer customers, providing a high level of service and ensuring they understand our product's features and benefits.
What You'll Do
- Effectively resolve user inquiries via phone, email, chat, and screen sharing in an accurate and timely manner.
- Recognize, document, and alert management of trends in customer calls, chats, or emails.
- Proactively identify product improvements, reproduce bugs, and report them to management.
- Apply a positive and professional attitude and image for all customers and stakeholders.
- Maintain quality in a fast-paced environment.
- Uphold company policy and procedures.
- Maintain confidential data and customer information.
- Follow outlined procedures as they pertain to support team guidelines.
- Perform other core role functions as assigned by management.
What We're Looking For
- 1+ years of experience in a customer service or support role or equivalent training and certifications.
- Hands-on proficiency in Microsoft Office Suite and GSuite.
- Experience working with smartphones, tablets, and computers—Mac, Android, and Windows operating systems.
- Strong typing skills (40+ wpm).
- Polite, organized, punctual, and detail-oriented.
- Empathetic and patient with a customer-first mindset.
- Excellent verbal and written communication skills.
- Proven success in a high-volume work environment with the ability to multitask.
- Ability to manage time effectively while working independently.
- Self-motivated, curious learner and a team player.
Nice to Have
- Bilingual (English/Spanish or Italian, Dutch, French).
- Prior experience in software support.
- 2+ years of experience working in a call center environment.
- Ability and desire to work a flexible schedule.
- Bachelor's Degree.
Technical Stack
- Microsoft Office Suite
- GSuite
- Mac OS
- Android
- Windows
Benefits & Compensation
- Medical, Dental & Vision (inclusive of domestic partnerships).
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.
- Voluntary Short/Long Term Disability Insurance.
- 401k (Rother/Traditional).
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc).
- Above market annual bonuses.
Work Mode
This role is hybrid and open to candidates in the Central Time Zone, Mountain Time Zone, Eastern Time Zone, or the Chicago, IL metro area.
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program.
