About the Role
The agent will handle customer accounts, focusing on resolving outstanding balances through clear and empathetic communication in both Spanish and English.
Responsibilities
- Contact customers to discuss overdue account balances
- Explain payment options and resolve account inquiries
- Document all collection activities accurately
- Negotiate payment arrangements based on customer circumstances
- Maintain compliance with federal and state regulations
- Use internal systems to update customer records
- Escalate complex cases to supervisors when necessary
- Follow up on promises to pay and track outcomes
- Provide account status updates to internal teams
- Adhere to ethical collection practices at all times
Nice to Have
- Experience in a call center environment
- Knowledge of credit and collections procedures
- Bilingual abilities beyond Spanish and English
Compensation
Competitive hourly wage plus performance incentives
Work Arrangement
Hybrid remote and office setup
Team
Part of a dedicated collections department supporting customer financial obligations
Why Join Us
- Opportunity to work in a supportive team environment
- Access to ongoing training and professional development
- Recognition for strong performance and customer service
What We Offer
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and company holidays
- Employee assistance and wellness programs
Not available for this position
