Responsibilities
- Manage and maintain cloud service infrastructure across AWS, GCP, and Microsoft Azure platforms.
- Work closely with distributed cloud operations teams to sustain continuous service delivery.
- Diagnose and resolve production-level infrastructure and application issues, including follow-up on identified incidents.
- Conduct root cause analyses and implement corrective actions for systemic problems.
- Partner with external vendors and internal development and QA teams to prevent and resolve service disruptions.
- Support deployment of new releases, system maintenance, and cloud migration initiatives.
- Improve scalability and service uptime through process refinement, automation, performance tuning, and tooling.
- Assess service performance, identify inefficiencies, and recommend actionable improvements.
- Enhance monitoring systems for greater accuracy, efficiency, and coverage.
- Contribute to cloud security and compliance initiatives to meet industry standards.
Benefits
- Delivers comprehensive, in-house services and support at scale, serving 50,000 global clients—including half of the Fortune 50—while maintaining agility and responsiveness to ensure customer and partner success.
Work Arrangement
Remote (Country)
Other
- Must be based in Europe and operate within European time zones.
- Remote position with occasional travel to customer locations in Europe, reimbursed as needed.
- Ability to work during European business hours is required.
- Regular collaboration with teams across different geographic regions.
