Nagarro is hiring an Associate Analyst, IT Support to join our team. In this role, you will configure, maintain, and troubleshoot end-user devices and enterprise applications. You'll provide technical support and manage IT assets and infrastructure within our dynamic and non-hierarchical work culture.
What You'll Do
- Configure, install, upgrade, and maintain Windows, macOS, and Linux laptops and desktops.
- Install, configure, and support development and business applications such as Visual Studio, SQL, Outlook, VPN clients, and related tools.
- Diagnose and troubleshoot hardware and software issues across end-user devices.
- Provide technical support to internal and external end users, both remote and on-site.
- Support and manage Office 365, SQL databases, and other enterprise applications.
- Assist with LAN, WAN, and Wi-Fi infrastructure troubleshooting and basic network support.
- Manage IT assets, including tracking, allocation, and documentation.
- Handle meeting room IT setup, including projectors, conferencing systems, and calling devices.
- Support and monitor network infrastructure, access control systems, and CCTV.
- Coordinate with external vendors for IT services, maintenance, and issue resolution.
- Ensure timely issue resolution while maintaining high service quality and user satisfaction.
What We're Looking For
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 6 months to 1 year of experience in an IT support, service desk, or technical support role.
Technical Stack
- Operating Systems: Windows, macOS, Linux
- Applications: Visual Studio, SQL, Outlook, VPN clients, Office 365
Work Mode
This position is local-country and based in South Asia.
