Hire Overseas is looking for an AI Specialist (Operations & Optimization) to ensure the smooth running of our AI-driven products. As part of our mission-driven fintech company redefining cash flow automation, you will monitor models and workflows, troubleshoot issues, and drive improvements through hands-on systems work and analytical problem-solving.
What You'll Do
- Monitor daily dashboards and alerts to ensure AI workflows complete successfully.
- Identify, restart, and troubleshoot failed or stuck processes in real time.
- Perform light debugging and escalate complex issues to Product or Engineering teams.
- Maintain consistency in uptime, reliability, and data flow across systems.
- Track and analyze key performance metrics to identify recurring errors or inefficiencies.
- Collaborate with Product and Engineering to refine and improve AI model behavior.
- Annotate or validate data outputs to ensure AI accuracy and consistency.
- Contribute insights that drive measurable improvement in system reliability.
- Use tools like Extend, Basepilot, and internal platforms to manage AI operations.
- Test and evaluate new frameworks and automation tools that could improve performance.
- Document repeatable troubleshooting playbooks and standardize operational workflows.
- Maintain logs of incidents, resolutions, and root causes for visibility and learning.
- Run light SQL queries and use Postman or API clients to verify data flows.
- Create or enhance dashboards and reports that surface system health and performance.
What We're Looking For
- 3+ years of experience in AI operations, system monitoring, or technical support.
- Strong technical comfort with automation tools and frameworks (Activepieces, Airflow, etc.).
- Analytical mindset — able to identify patterns and optimize systems through data insights.
- Hands-on troubleshooting ability and attention to detail.
- Strong communication skills and experience collaborating with technical teams.
- Comfortable working across multiple systems with limited documentation.
- Curiosity, adaptability, and a proactive mindset to improve what’s already built.
Nice to Have
- Familiarity with finance systems, ERP integrations, or data pipelines.
- Basic understanding of AI workflows, ML models, or automation architecture.
- Experience using monitoring and observability tools like DataDog, Grafana, or similar.
- Exposure to scripting or API workflows (Python, SQL, Postman).
Technical Stack
- Extend, Basepilot, Activepieces, Airflow
- SQL, Postman, Python
- DataDog, Grafana
Team & Environment
You will work closely with Product and Engineering teams.
Benefits & Compensation
- Paid in USD (bi-monthly: every 15th and 30th).
- Up to 14 days of Paid Time Off annually (starting Day 1).
- Observance of Holidays (based on your location).
- 100% remote setup.
Work Mode
This is a global, fully remote position.
Hire Overseas is an equal opportunity employer.
