Responsibilities
- Lead customer onboarding and training sessions to help users get productive quickly
- Host office hours and follow-up sessions to support ongoing learning and adoption
- Respond to customer questions and troubleshoot issues via the Support Desk, email, or Loom
- Review customer usage to identify blockers, confusion, or opportunities for improvement
- Escalate bugs and product issues to Engineering and track them as needed
- Create and maintain enablement resources such as onboarding scripts, help docs, and Loom videos
- Partner with Customer Success, Product, and Engineering to share customer feedback and insights
- Support teammates by answering questions and contributing to team workflows
Requirements
- Strong background in fashion design
- Adobe Illustrator
- Adobe Photoshop
- Experience creating and reviewing fashion visuals (garments, prints, footwear, accessories)
- Familiarity with generative AI tools (e.g., Midjourney, DALL·E, similar)
- Comfort learning and explaining new software tools
- Google Docs, Slides, and Spreadsheets
- MS365
- Strong written and verbal communication skills
Nice to Have
- 6-9+ years of fashion industry experience, preferably working in footwear design
