Raspberry AI is seeking a full-time AI Implementation Specialist to guide our fashion industry customers in adopting our AI-powered design platform. In this role, you’ll be instrumental in helping new and existing users become confident and independent, enabling them to integrate generative AI into their practical, real-world design workflows.
What You'll Do
- Lead customer onboarding and training sessions to help users get productive quickly.
- Host office hours and follow-up sessions to support ongoing learning and adoption.
- Respond to customer questions and troubleshoot issues via the Support Desk, email, or Loom.
- Review customer usage to identify blockers, confusion, or opportunities for improvement.
- Escalate bugs and product issues to Engineering and track them as needed.
- Create and maintain enablement resources such as onboarding scripts, help docs, and Loom videos.
- Partner with Customer Success, Product, and Engineering to share customer feedback and insights.
- Support teammates by answering questions and contributing to team workflows.
What We're Looking For
- 6-9+ years of fashion industry experience.
- Strong background in fashion design.
- Experience with Adobe Illustrator and Adobe Photoshop.
- Experience creating and reviewing fashion visuals (garments, prints, footwear, accessories).
- Familiarity with generative AI tools (e.g., Midjourney, DALL·E, similar).
- Comfort learning and explaining new software tools.
- Experience with Google Docs, Slides, and Spreadsheets.
- Experience with MS365.
- Strong written and verbal communication skills.
Nice to Have
- Preferably experience working in footwear design.
Technical Stack
- Adobe Illustrator
- Adobe Photoshop
- Generative AI tools (e.g., Midjourney, DALL·E)
- Google Docs/Slides/Spreadsheets
- MS365
Team & Environment
You will work closely with Customer Success, Product, and Engineering teams.
Work Mode
This is a fully remote position.
