Responsibilities
- Act as the main point of contact for handling warranty questions received by phone, email, or digital channels.
- Collect comprehensive details about reported warranty problems and record customer communications precisely.
- Confirm whether products are covered under warranty according to company guidelines and terms.
- Initiate and oversee warranty service requests using internal tracking systems.
- Route and escalate cases to relevant departments such as Service, Technical Support, Operations, Quality, or Field Teams.
- Track the status of open cases and follow up to ensure prompt resolution.
- Provide clear and professional updates to customers during each stage of the process.
- Work with internal departments to refine warranty workflows and enhance customer experience.
- Keep detailed records and generate warranty claim reports when required.
- Spot repeated problems and report emerging patterns to leadership.
Benefits
- health
- dental
- 401K
Work Arrangement
Remote (Worldwide)
Work Arrangement
Remote (Worldwide)
