Responsibilities
- Lead the complete Salesforce platform, including Sales Cloud and Service Cloud, as the central commercial system for the business
- Manage the Salesforce function through a direct report, ensuring effective governance, delivery, and user adoption
- Define the strategic direction, roadmap, and prioritization for Salesforce and related revenue technologies such as CPQ, CLM, and billing integrations
- Ensure Salesforce serves as the authoritative source for all customer, pipeline, service, and revenue data
- Enforce data accuracy, consistency, and operational rigor across all revenue-related processes
- Simplify and integrate core commercial systems in collaboration with Technology and Transformation teams
- Standardize and manage the full quote-to-revenue process on a global scale
- Oversee Deal Desk operations, pricing policies, discounting rules, and approval workflows
- Define and enforce service level agreements, process ownership, and accountability across regions
- Improve efficiency, speed, and consistency in revenue execution workflows
- Own the design and execution of forecasting methods, pipeline standards, and review cycles
- Develop a unified forecasting model trusted and used by both Sales and Finance teams
- Enhance visibility into pipeline health, deal progression, and risk across all business segments
- Ensure alignment between pipeline activity, billing processes, and revenue recognition
- Maintain strict controls over pricing, discounting, billing accuracy, and handoffs to collections
- Partner with Finance and Global Financial Services to reduce revenue leakage and maintain compliance
- Create transparency and structure in workflows from contract execution to invoice generation to cash collection
- Drive global consistency in systems and commercial operations
- Lead change management initiatives and promote discipline in a complex, matrixed environment
- Quickly deliver high-impact operational improvements, even under uncertain conditions
- Advance automation and modernization of forecasting, pipeline management, and go-to-market technology tools
Work Arrangement
Remote
Responsibilities
- Own the end-to-end Salesforce platform (Sales Cloud and Service Cloud) as the business’s core commercial system
- Lead the Salesforce organization (via a direct SFDC leader), ensuring strong platform governance, delivery, and adoption
- Own the strategy, prioritization, and roadmap for Salesforce and the broader revenue technology ecosystem (CPQ, CLM, billing integrations)
- Establish Salesforce as the single source of truth for customer, pipeline, service, and revenue data
- Drive data integrity, standardization, and operational discipline across all revenue workflows
- Stabilize, simplify, and integrate core commercial systems in partnership with Technology and Transformation teams
- Own and standardize end-to-end quote-to-revenue processes globally
- Govern Deal Desk, pricing, discounting, and approval frameworks
- Establish clear SLAs, process ownership, and execution accountability across regions
- Drive improvements in cycle time, process efficiency, and execution consistency
- Own forecasting methodology, pipeline standards, and inspection cadence
- Establish a single, trusted forecasting model used by both Sales and Finance
- Drive pipeline health, deal progression, and risk visibility across all segments
- Own operational alignment across pipeline, billing, and revenue realization
- Ensure rigor across pricing, discounting, billing accuracy, and collections handoffs
- Work closely with Finance and Global Financial Services (GFS) to minimize revenue leakage and ensure compliance
- Bring structure and visibility to revenue workflows spanning contract → invoice → cash
- Lead global standardization across systems and commercial processes
- Drive change management, adoption, and operating discipline across a matrixed organization
- Prioritize and execute against high-impact improvements quickly, even in imperfect conditions
- Lead modernization & automation around forecasting, pipeline management, and the GTM technology stack
Who you Collaborate With
- Sales Leadership: Pipeline execution, forecasting inputs, performance management
- Finance & Revenue Accounting: Revenue recognition, financial alignment, audit readiness
- Global Financial Services (GFS): Invoicing, AR, and collections execution
- Global Business Transformation (GBT): System modernization and enterprise initiatives
- Sales Strategy & Enablement: Tool adoption, sales programs, and methodology
Success in the First 12 Months
- Establish a trusted, unified forecasting model adopted by Sales and Finance
- Stabilize and standardize quote-to-revenue processes end to end so automation can happen
- Deliver measurable improvements in pipeline conversion, deal velocity, and forecast reliability
- Drive significant gains in data quality, system adoption, and process consistency
- Improved KPIs such as Data Trust score, Pipeline Hygiene Score, Forecast Accuracy, Quote-to-Cash System Creation, among others.
