Responsibilities
- Manage and execute the end-to-end onboarding process for new Virtual Assistants, from offer confirmation to operational handover.
- Conduct orientation sessions covering company policies, communication tools, escalation paths, and performance expectations. Ensure all systems access, credentials, and internal accounts are properly set up prior to deployment.
- Collaborate with Talent, Training, and Operations to verify completion of pre-deployment requirements (training, compliance, assessments).
- Maintain clear and friendly communication with new hires throughout the onboarding journey, addressing questions and concerns promptly.
- Track onboarding progress, maintain checklists, and ensure timely completion of all required steps.
- Collect and summarize feedback from new VAs to improve onboarding efficiency and engagement.
- Coordinate with People Ops and Compliance for documentation, contract completion, and policy acknowledgments.
- Support the transition into training or client readiness programs and ensure no gaps in knowledge or setup.
- Contribute to the continuous improvement of onboarding workflows, materials, and automation.
Requirements
- Minimum 3 years of experience in onboarding, training coordination, or HR operations — preferably in a BPO, staffing, or remote workforce environment.
- Excellent communication and interpersonal skills, with strong empathy for new hires.
- Highly organized and detail-oriented, able to manage multiple onboarding batches concurrently.
- Proficiency in Google Workspace, HRIS or ATS systems, and onboarding management tools.
- Strong understanding of remote team enablement and virtual communication norms.
- Comfortable conducting live sessions or presentations for large groups.
Nice to Have
- Background in L&D or Training Delivery, particularly for virtual assistant roles.
- Familiarity with process documentation, employee lifecycle management, or learning management systems (LMS).
- Knowledge of engagement and retention techniques during onboarding.
- Experience creating onboarding materials (guides, slide decks, video walkthroughs).
Work Arrangement
Hybrid
