Responsibilities
- Gather, use, and apply inputs that enable the construction and evolution of the product based on the client’s business goals/rules and user needs
- Analyze needs, technical feasibility, and opportunities for using AI in each delivery
- Conduct workshops and other dynamics with clients and users for diagnostics, co-creations, and validations
- Design end-to-end conversational flows, applying UX best practices and cognitive principles (NLP, Generative AI, Regex, Fuzzy Matching) to ensure fluid and effective interactions
- Model, monitor, and improve chatbot AI, ensuring brand and language consistency across all user touchpoints
- Master the Blip platform’s functionalities, our AI products, and other cognitive solutions available in the market
- Materialize ideas for stakeholder validation through prototypes and dynamic presentations
- Define requirements and scripts for conversational experience quality testing
- Define and monitor conversational experience metrics
- Generate insights to feed the chatbot’s evolutionary roadmap
- Document the entire process following the area’s recommendations and best practices
- Use AI to optimize internal workflows
- Participate in internal initiatives to support development, disseminate knowledge, and strengthen the conversational ecosystem
- Work collaboratively and integratively with non-technical teams, fostering strategic discussions and continuously sharing learnings
Requirements
- Experience with research techniques, personas, and user journey mapping
- Experience in Information Architecture, Design Thinking, and Design Systems
- Familiarity with prototyping solutions and usability testing
- Proficiency in writing techniques (UX Writing)
- Ability to facilitate sessions with stakeholders
- Curation and architecting AI applied to chatbots
- Understanding and practical application of RegEx and Fuzzy Match
- Experience with AI providers like Watson, LUIS, and Dialogflow
- Knowledge of conversational interaction experience metrics
- Data extraction and analysis (SQL, Python)
- Basic understanding of prompt engineering
- Strong interest in creative processes, user behavior, and innovation
- Experience with design tools (e.g., Figma) and agile methodologies
- Process and project documentation and organization
- Good time management and prioritization
- Excellent communication skills and client-facing abilities
- Fluent English skills
Nice to Have
- Solid experience in multichannel conversational interactions
- Knowledge of Machine Learning and Deep Learning concepts
- Familiarity with the Blip platform
- Flexibility and adaptability to constant context changes
- Intermediate proficiency in Portuguese
Benefits
- Opportunity to participate in innovation and continuous improvement initiatives
- Regular knowledge-sharing meetings
- Career development plans
- Interactive reports to track performance
Work Arrangement
Remote (City/Region) — Madrid
Additional Information
- Fluent English skills required
- Intermediate proficiency in Portuguese is a plus
- Position involves interaction with teams in Mexico and Brazil
- Candidates must live in or be willing to relocate to Madrid
- Candidates must be Spanish citizens or hold a Spanish working visa
