Responsibilities
- overseeing and supporting all communications technologies for the SUNCOM statewide backbone
- contract and service development, consulting, engineering design, policy development, product management, project management, and quality assurance for new and current enterprise voice and data services
- Defining new products, gathering market requirements, developing the procurement specifications (i.e. technical specifications), taking a lead role in the procurement process of a new service, and the development of the operation and user guide documentation
- providing systems engineering analysis, management and designs required to establish statewide communications systems
- analyzes agency business requirements. Develops policies, procedures, practices and methods for utilizing complex, mission-critical applications. Plans and develops integrated subsystems in complex, mission-critical applications
- an inbound and outbound focus on the overall health of a SUNCOM service. The role of product manager spans many activities from strategic to tactical which include product planning, product marketing, engineering design, market share, tracking profit and loss (P&L) responsibility, monitoring the competition, and maximizing sales revenues. P&L shall be a key metric for evaluating the product manager’s performance. This position is directly responsible for managing and monitoring the Florida Information Resource Network (FIRN) which services the K-12 educational community
- provides technical guidance and support to state agencies and other SUNCOM customers regarding advanced aspects of communications systems engineering, Internet protocol, two-way radio communications, and resolution of systems engineering problems
- creating, implementing, and following planned and systematic production processes that provide confidence in a product's suitability for its intended purpose. It is a set of activities intended to ensure that products (goods and/or services) satisfy customer requirements in a systematic, reliable fashion
- Perform surveys of existing communications systems, develop system models for analysis, prepare system equipment requirements, perform cost comparison of alternative designs, prepare and submit cost evaluation for budget requirements. Conduct field tests on communications systems for verification of equipment or performance analysis as required by contracts or Industry standards
- Provide support as needed to the Emergency Operations Center during any declared disaster or emergency
- Other related duties as assigned
Requirements
- B.S. degree in Engineering, Management Information Systems (or a related field) or 5 years of experience in the equivalent areas is required
- At least 2 years of experience in Telecommunications products and service management is required
- Palo Alto, ASA Firewall, BGP, VRF and VRF Lite configuration experience is required
- Experience with configuring Cisco IOS, IOS XE and IOS XR is required
- Experience with IP address management and VLSM is required
- Experience with SIEM tools is required
Nice to Have
- Preferred VPN technology experience
Additional Information
- Adheres to safety awareness policies in the workplace, views safety videos when presented and attends required safety meetings. Practices lessons learned daily to avoid accidents
- Pursuant to F.S. 215.422 every officer or employee who is responsible for the approval or processing of vendors’ invoices or distribution of warrants to vendors are mandated to process, resolve and comply as section 215.422 requires
- Successful completion of background screening will be required for this position
- The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace
- Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation
- The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act
