Responsibilities
- Daily Operational work to serve CLO individual/ student user community managing inquiries, support, and the website.
- In-depth analysis of user inquiries, support, and user activities on clo3d.com website and CLO's social media channels.
- Analyze service gaps and recommend effective measures to prevent mishandlings and claims.
- Review and improve service processes across the entire service chain to create positive customer experience thereby enhancing the branding of CLO.
- Research not only in Vietnam but also in Southeast Asia to expand individual and student users.
- Work with other teams to execute project workstreams as part of the wider company business.
- To lead customer experience improvements in user workflow, contents and website operations working with Web Developers.
- Plan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with the Marketing Team.
- Communicate actively and work in tandem with the Global User Success chapter to have aligned goals and strategies.
Requirements
- 2+ years of work experience in business development, operations, marketing, or user research in the tech industry
- Agile work ethic; comfortable with trials and errors
- Critical thinking and creative strategizing
- Open to working with colleagues from different places, time zones, backgrounds, and cultures
- Strong project planning and management skills
- Good communication skills in both Vietnamese and English
Nice to Have
- Knowledge and experience in 2D/3D CAD, B2C SaaS business
- Academic studies in Statistics, Business Administration, and Information Technology related majors
- Proficiency in other Southeast Asia languages (e.g. Thai, Malay, Indonesian, Lao, Burmese, Cambodian, and Filipino, etc.)
Work Arrangement
On-site — Vietnam
Additional Information
- Language requirements: Vietnamese and English
