About the Role
This role involves leading application support initiatives, troubleshooting advanced system issues, mentoring junior staff, and ensuring optimal performance of business-critical software for clients in Dutch-speaking regions.
Responsibilities
- Diagnose and resolve complex technical problems in enterprise software environments
- Provide expert-level support to clients using business management applications
- Lead root cause analysis for recurring system issues
- Mentor and guide junior support team members
- Collaborate with development and product teams to escalate and resolve defects
- Maintain accurate documentation of solutions and troubleshooting steps
- Ensure service level agreements are consistently met or exceeded
- Support incident management during critical production outages
- Analyze system logs and performance metrics to identify issues
- Assist in testing patches and updates before deployment
- Communicate technical details clearly to non-technical stakeholders
- Contribute to knowledge base improvements
- Participate in on-call rotation for urgent support needs
- Work with clients primarily in Dutch-speaking regions
- Ensure data integrity during support interventions
- Follow structured problem-solving methodologies
- Support integration points between multiple software systems
- Escalate unresolved issues with detailed technical reports
- Promote best practices in application support processes
- Assist in client onboarding and transition phases
- Monitor support ticket trends to identify systemic issues
- Participate in post-incident reviews
- Maintain confidentiality of client data
- Support compliance with data protection regulations
- Coordinate with third-party vendors when necessary
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid working model with flexibility for remote and office-based work
Team
Part of a collaborative support team focused on delivering high-quality service to enterprise clients
Why This Role Matters
- This position plays a critical role in maintaining the stability and performance of business applications used by organizations across Dutch-speaking regions.
- The consultant ensures minimal disruption to client operations by resolving complex technical challenges efficiently.
- Their expertise contributes directly to client satisfaction and long-term software reliability.
What We Value
- Deep technical knowledge combined with strong communication skills.
- A proactive approach to identifying and preventing issues before they impact users.
- Leadership in guiding teams and improving support processes.
May be available depending on location and role requirements
