Responsibilities
- Maintain clear and consistent communication across teams to promote collaboration and teamwork.
- Ensure drivers report for duty on time and coordinate substitute coverage when necessary.
- Optimize the use of personnel and vehicles by accurately managing the company’s diary sheet or planner.
- Plan and assign vehicle routes to maximize revenue and operational efficiency, updating changes in real time.
- Guarantee completion of essential tasks such as postcode verification without exception.
- Evaluate delivery performance data to meet vehicle-specific KPIs and revenue goals.
- Coordinate and supervise loading and pre-loading operations to enable on-time dispatch.
- Collaborate with the TPN team to improve depot efficiency, profitability, and operational synergies.
- Respond to driver inquiries promptly and ensure all collections and deliveries occur according to schedule, including conducting driver briefings and debriefings.
- Handle customer inquiries and complaints professionally, preserving positive relationships.
- Build and sustain productive relationships with customers, TPN depots, and internal Eezehaul staff.
- Complete administrative tasks accurately and within established deadlines.
- Keep all operational systems current with precise data input and manage proof of delivery documentation.
- Answer incoming calls promptly and appropriately.
- Perform additional duties as assigned by management from time to time.
- Comply with health and safety regulations and support ongoing analysis to improve service delivery KPIs.
Other
Working hours: Sunday to Thursday, 13:00–22:00
