Responsibilities
- Data entry and editing
- Review daily customer transaction data to ensure accuracy of information, including but not limited to, state identification fields populated, authorized identification used by customer, IDV agent decision-making regarding customer approval
- Generate reports for various law enforcement jurisdictions using local database, pdf process, or online forms
- Review online documentation for potential fraudulent, utilizing provided tools to determine verification of information
- Running weekly reports for law enforcement dissemination
- Online article tracking for identified state jurisdictions
- Review reports and flag suspicious activity; provide verification and communication of identified activity
- Provide data review and product knowledge support to other departments to ensure optimal kiosk and online customer experience
- Approve or deny transactions with consumers based off of the requirements for conducting business with ecoATM (ID Verification)
- Perform timely and accurate verifications, as requested
- Review real-time devices and accurately detect device condition (PGV)
Requirements
- High School Diploma/GED or 1+ year experience in retail or fast-paced environment
- 6+ months of data entry/verification experience required
- Strong attention to detail and efficiency
- Ability to handle multiple tasks, ensuring timely completion
- Must be self-motivated, resourceful
- Proven ability to work autonomously
- Proficient in data entry
- Able to navigate through databases
- Basic knowledge of MS Office (Word, Excel, Access, Outlook)
- Effective oral and written communication skills
- Proven ability to work both independently and as part of a team
- Timely attendance
- Able to work a flexible schedule, including evenings and weekends
Nice to Have
- Experience in a call center-type environment a plus
