Requirements
- Extensive customer service experience in a technical support role
- Excellent verbal and written communication skills in English and in French.
- Ability to handle multiple incoming emails, chat conversations and telephone calls.
- Ability to convey a customer-focused attitude.
- Strong computer skills and working knowledge of Mac OS.
- Proven troubleshooting skills.
- Strong problem-solving skills that will ensure these customers use their POS to its full capacity.
- Ability to manage technical escalations of at-risk accounts, and identify opportunities for growth.
- Flexibility in your schedule to work. Support never stops!
Nice to Have
- Hospitality industry experience.
- Technical background and experience in POSIOS, networking and/or software.
- Understanding of the sales cycle and customer journey in a SaaS environment.
Benefits
- Lightspeed share scheme (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefit of $500 per year
- Paid leave and assistance for new parents
- Mental health online platform and counselling & coaching services
- LinkedIn Learning license
- Volunteer day
Work Arrangement
Hybrid
Additional Information
- As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
- Support never stops!
