Responsibilities
- Delivers training sessions to healthcare providers, clinical teams, and administrative personnel before system launch, emphasizing operational efficiency, task delegation, and population health strategies.
- Offers real-time support during system go-live, including hands-on assistance within the Care Center environment.
- Utilizes established training materials and resources to teach electronic health record (EHR) functionalities.
- Adapts standard training programs based on workflow evaluations and the specific requirements of individual Care Centers.
- Tracks completion of online learning modules by staff members.
- Ensures training schedules are met and sessions are conducted as planned.
- Uses performance data and key metrics to detect providers or care centers needing further education or intervention.
- Collaborates with Implementation, Product Performance, and Performance teams to achieve shared objectives.
- Serves as a subject matter expert on athenahealth systems for internal teams, providing guidance and support.
- Maintains high standards of service by resolving issues creatively and ensuring follow-up actions are completed.
Work Arrangement
Hybrid — OH, GA, TN, KY
Other
- Requires 70% travel.
- Candidate must currently live in or be willing to relocate to Ohio.
