Role Overview
As a Trainee Telematics & CCTV Installation Engineer, you will carry out essential fieldwork involving the installation, maintenance, and troubleshooting of telematics and surveillance systems. Your responsibilities will include resolving technical faults, performing firmware updates, and completing site surveys, all while adhering to strict safety and quality standards.
Key Responsibilities
- Complete all required health and safety documentation prior to starting any repair or site visit.
- Ensure job completion forms are fully documented and signed off by an authorised customer representative before departure.
- Carry out assigned tasks efficiently, meeting deadlines with consistent attention to detail and workmanship quality.
- Diagnose and resolve customer-reported equipment issues, providing clear solutions and recommendations.
- Manage and maintain accurate records of van stock, ensuring all tools and company assets are accounted for and securely stored.
- Work independently with minimal daily oversight, using sound judgement to prioritise tasks effectively.
- Follow company policies and procedures rigorously, maintaining compliance across all operations.
- Communicate proactively with customers and internal teams to ensure timely resolution and follow-up, enhancing overall service experience.
- Build and sustain positive customer relationships, supporting long-term client retention and satisfaction.
- Collaborate with colleagues to share updates on ongoing issues related to customer systems and service delivery.
Essential Qualities
- Demonstrated ability to manage time effectively and meet deadlines in a fast-moving environment.
- Strong attention to detail, logical thinking, and sound decision-making skills.
- Hands-on technical aptitude with a practical approach to problem solving.
- Self-motivated with confidence to take initiative and work independently.
- Proactive mindset with a willingness to improve existing processes and systems.
- Excellent organisational and planning abilities, even under pressure.
- Strong communication and active listening skills, with a courteous and approachable manner.
- Adaptable and quick to respond to changing priorities or unexpected challenges.
- Diligent work ethic and personal accountability in all tasks.
Compensation & Benefits
- Starting salary of £25,000–£30,000, with potential to grow up to £42,000 based on progression.
- Yearly bonus scheme tied to performance.
- London living wage allowance (3.5–7%).
- Length of service recognition scheme.
- Paid travel from door to job site.
- Company-wide events and celebrations.
- Statutory sick pay and pension contributions.
Work Schedule
Monday to Friday, 40-hour week with occasional overtime. One Saturday per month is required. This is an onsite role with regular travel to customer locations.
Company Environment
The organisation prioritises customer satisfaction, safety, and measurable outcomes. With in-house development of both hardware and software, the team fosters innovation and continuous improvement. As an equal opportunities employer, the company ensures an inclusive recruitment process and welcomes applicants from all backgrounds, regardless of age, disability, gender identity, race, faith, sexual orientation, or socioeconomic status.
