Una Health was looking for a Topcon Europe Medical B.V. Field Service Engineer – Medical ...

Field Service Engineer – Medical Equipment Topcon Healthcare revolutionizes eye health through innovative technologies that enhance patient care and provider efficiency. Our cutting-edge solutions encompass advanced multimodal imaging, vendor-neutral data management, and pioneering remote diagnostic technologies, enabling improved health outcomes. We are seeking a dynamic Field Service Engineer for Norway or Finland to support our optical and ophthalmic equipment operations across healthcare environments. What You'll Do As a Service Technician, you will be critical in maintaining our advanced diagnostic equipment's performance. Your role involves comprehensive technical support through on-site and remote interventions, ensuring optimal device functionality for eye care professionals. Primary responsibilities include: - Installing, maintaining, calibrating, and repairing diagnostic instruments - Proactively troubleshooting to minimize operational interruptions - Delivering emergency maintenance and on-site technical support - Facilitating product demonstrations and workflow integration - Maintaining precise documentation and adherence to quality standards - Managing service schedules and spare parts inventory professionally Who You Are You are a self-motivated, analytical professional committed to exceptional customer service and technical excellence. You will: - Demonstrate unwavering commitment and follow-through - Maintain composure and solution-oriented approach under pressure - Communicate effectively with customers and colleagues - Cultivate trust with healthcare professionals - Balance independent work with collaborative team dynamics - Seamlessly adapt to changing environments and travel requirements - Merge technical precision with genuine service passion - Embody integrity and meticulous attention to detail Qualifications: - Technical/vocational qualification in Electronics, Biomedical Technology, or related field - 5+ years field service/maintenance experience in medical devices or precision instruments - Comprehensive understanding of IT systems, software integration, networking - Proven ability to interpret technical documentation - Experience with service management systems - Fluent English; Nordic language proficiency preferred - Additional IT/optical engineering education and regulatory standard familiarity beneficial Job Location: Helsinki, Finland