About the Role
The role involves coordinating the title process across multiple parties, monitoring workflow from vendors, validating data accuracy, verifying file completeness, approving completed files, and supporting settlement and production services.
Responsibilities
- Research new order requests and deliver precise instructions for processing.
- Respond to inquiries from internal teams and vendors, primarily via email.
- Update the status of files in company or client systems as needed.
- Build and maintain strong relationships with vendors and internal stakeholders.
- Proactively share updates on file progress with relevant team members.
- Monitor operational workflows and resolve issues to meet service level agreements.
- Report problems to internal parties when necessary.
- Escalate complex title-related issues to management when required.
- Support the onboarding process for new vendors.
- Establish best practices, performance standards, policies, and procedures to ensure consistent vendor management.
- Evaluate vendor performance, identify trends, and take corrective actions to improve results.
- Serve as a liaison between vendor partners and the company to resolve service delivery challenges.
- Manage diverse vendor-related programs and projects, including defining requirements, creating project plans, and tracking delivery schedules.
Benefits
- Comprehensive benefits package including medical, dental, vision, 401k, paid time off, paid sick leave, and an employee stock purchase plan.
Compensation
$19.82 - $26.43 Hourly
Work Arrangement
Remote
Who We Are
Join a company that prioritizes its people. The organization’s National Production Services division delivers global title and escrow support across multiple business units. Since 1889, it has maintained a deep commitment to its employees, fostering a supportive, inclusive, and innovative environment. Recognized as one of the Fortune 100 Best Companies to Work For® for ten consecutive years, it has also earned accolades for being a top workplace for women, diverse populations, and LGBTQ+ employees, as well as appearing on over 50 regional best places to work lists. The company is dedicated to being an inclusive workplace for all.
What We Do
The Title Coordinator collaborates with various parties to ensure the timely completion of title processes. Responsibilities include monitoring and tracking workflow from searchers and vendors, managing multi-site project intake and transactions, reviewing and validating data accuracy in order requests, production reports, vendor work, and internal systems, confirming file completeness, collecting missing documents, and approving finalized files. The role also includes handling special projects and supporting title production and settlement preparation.
What We Offer
A workplace that actively embraces individuality and celebrates diversity, equity, and inclusion as drivers of success. The culture supports authenticity and inclusion, encouraging employees to bring their full, unique selves to work. It is an equal opportunity employer. Eligible employees receive a full benefits package including health, dental, vision, retirement, paid leave, and an employee stock purchase plan.
Other
- Pay Range: $19.82 - $26.43 Hourly
- The company considers all qualified applicants, including those with arrest or conviction records, in compliance with applicable state and local laws.
- A criminal history review will be conducted following a conditional job offer.
- The company believes criminal history may directly impact key job functions such as handling confidential or proprietary information, managing financial transactions, and meeting customer-imposed requirements, which could lead to offer withdrawal.
- The following applies only to candidates working from unincorporated areas within Los Angeles County.
Not specified
