The Tier 1 Support Technician is the first point of contact for technical support requests from customer sites, responsible for troubleshooting hardware and software issues related to Automated Guided Vehicle (AGV) systems in high-throughput warehouse environments. At Prime Robotics, we build resilient, high-performance automation systems, and this role is critical in ensuring operational continuity and reliability for our production-critical solutions.
What You'll Do
- Serve as the first point of contact for technical support requests from customer sites
- Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure
- Document issues and resolutions in our ticketing system
- Escalate complex issues to Tier 2 support when needed
- Assist with monitoring customer site health and system uptime
What We're Looking For
- Entry-level position; no specific experience required
- Strong problem-solving skills
- Ability to think critically and methodically
Technical Stack
- Automated Guided Vehicle (AGV) systems
Work Mode
Fixed shifts: 10:00 AM – 7:00 PM or 11:00 AM – 8:00 PM with a 1-hour lunch; one weekend per month on-call. This is an onsite role located in Golden, CO.
Prime Robotics is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
