Responsibilities
- Maintain and troubleshoot existing Workday integrations, ensuring accuracy, stability, and timely issue resolution.
- As business needs evolve, support the design, testing, and deployment of new integrations using Workday tools such as Studio, EIB, Core Connectors, PECI, and REST/SOAP APIs.
- Support integration upgrades and maintain clear documentation and version control.
- Improve integration efficiency and replace legacy interfaces in line with the Workday roadmap.
- Lead the design, configuration, and maintenance of Core HCM foundation elements, including Supervisory Organizations, Staffing Models, Job Profiles, and Position Management.
- Build and optimize complex Business Processes (BPs) with advanced condition rules and notifications to streamline HR operations.
- Serve as the primary owner for Tier 1 and Tier 2 support tickets, ensuring timely resolution of end-user inquiries and system issues.
- Tier 1: Manage routine requests (security access, navigation help, basic data corrections).
- Tier 2: Perform deep-dive troubleshooting for configuration errors, BP failures, and data discrepancies.
- Manage mass data updates in Workday via EIBs, applying rigorous validation, audit controls, and reconciliation processes to ensure data integrity and alignment with governance standards
- Conduct regular system health checks, audits, and root‑cause analysis to proactively resolve issues and reduce manual work across People Operations.
- Manage configuration updates across multiple releases, validating impacts, performing regression testing, and ensuring seamless adoption of new functionality.
- Act as the primary administrator and subject matter expert for the Workday Absence module.
- Manage absence plans, accruals, eligibility rules, leave types, carryover rules, and country-specific configurations.
- Ensure absence processes align with internal policies and applicable employment legislation.
- Maintain and update configurations to reflect policy or regulatory changes.
- Perform regular audits to ensure data accuracy, SOX compliance, and system integrity.
- Build and maintain advanced/matrix Workday reports, dashboards, and calculated fields to provide the leadership team with real-time, actionable data insights.
- Ensure data accuracy, integrity, and compliance across the tenant.
- Provide insights and analytics to support decision-making, workforce planning, and audit requirements.
- Partner with People and Legal teams to ensure configuration aligns with regulatory changes.
- Act as a trusted advisor to People, Payroll, and business leaders, translating requirements into scalable Workday solutions.
- Identify opportunities to streamline processes and introduce automation to improve efficiency and reduce manual effort.
- Lead discovery sessions, gather requirements, and document functional specifications.
- Communicate complex Workday concepts in clear, accessible language for non-technical stakeholders across regions and time zones.
- Provide training, guidance, and support to People Partners and end users where required.
Requirements
- Professional Experience: Minimum of 3–5 years of hands-on experience in Workday HCM, specifically focused on system configuration and functional administration.
- Minimum 3 years of hands-on experience administering the Workday Absence module.
- Demonstrated expertise in: Workday integrations (Studio, EIB, Core Connectors, APIs)
- Demonstrated expertise in: Reporting, dashboards, and calculated fields
- Demonstrated expertise in: Business process configuration and Security
- Experience working within a ticketing system (e.g., ServiceNow, Jira, or Workday Help) to manage and resolve Tier 1 and Tier 2 escalations.
- A naturally curious mindset, with a proactive approach to exploring new functionality and identifying opportunities for optimisation and automation.
- Strong understanding of HR processes and their translation into effective Workday configuration and functionality.
- Proven ability to manage competing priorities in a dynamic, fast-paced environment.
- Strong capability in identifying and implementing process improvements across HR operations.
- Exceptional analytical and communication skills, with the ability to simplify complex concepts for diverse audiences.
- Effective stakeholder management and collaboration skills across global teams.
Nice to Have
- Experience with Workday Extend is highly desirable.
