Responsibilities
- Provide daily troubleshooting support for PCs, Macs, software applications, AV tools, and network connectivity.
- Manage ServiceNow tickets by prioritizing requests, meeting SLAs, and ensuring timely resolution.
- Perform IT asset management including shipping, receiving, tracking, and lifecycle management.
- Support meetings and events with AV setup, on-site assistance, and occasional off-site coverage.
- Deliver VIP/white-glove support and remote-hands assistance as needed.
- Document issues and solutions to support continuous improvement.
Requirements
- Experience supporting Windows, macOS, and Microsoft applications including Outlook, Teams, OneDrive, and Office 365.
- Ability to troubleshoot AV systems including Surface Hubs, Crestron, and Microsoft Teams Rooms.
- Strong customer service, communication, and time-management skills.
- Ability to multitask in a fast-paced, on-site support environment.
- Experience providing hands-on technical support with enterprise hardware and software tools.
Benefits
- Opportunity to support enterprise-level IT environments.
- Exposure to a wide range of AV, collaboration, and network support technologies.
- Contract flexibility with growth potential.
- Build in-demand technical and customer-facing IT support skills.
Additional Information
- May support tools such as Condeco, Barco ClickShare, Polycom, Cisco, and digital display equipment.
- Occasional travel to other sites may be required.
- Some after-hours support may be needed based on business needs.
- Strong opportunity for technical skill growth and long-term career development.
