Rockwell Automation is hiring a Remote Support Technician to deliver expert technical support for our Drives & Motion portfolio. In this role, you will be the key remote resource for troubleshooting Rockwell Automation drives, motion systems, and motor control solutions, helping customers across Brazil overcome complex technical challenges.
What You'll Do
- Deliver remote technical support for Rockwell Automation Drives, Motion, and Power products, including VFDs, Servo Drives, and MCC solutions.
- Troubleshoot PowerFlex drives, Kinetix motion systems, and MCC issues, focusing on configuration, diagnostics, and performance.
- Support integration of Drives and Motion with Logix controllers using Studio 5000.
- Analyze drive faults, motion behaviors, network communication, and power-related issues to identify root causes.
- Manage assigned customer cases, ensuring effective communication and timely resolution.
What We're Looking For
- Technical degree in Electrical, Automation, or Industrial Control Systems.
- Practical experience with Rockwell Automation Drives & Motion products, such as PowerFlex Drives (525, 527, 755, 700 or similar), Kinetix Servo Drives and Integrated Motion, and Motor Control Centers (Centerline / Intelligent MCCs).
- 1+ years of experience with EtherNet/IP networks applied to Drives and Motion.
- 1+ years of experience in remote troubleshooting and diagnostics.
- Fluent English (written and spoken).
Nice to Have
- Experience participating in regional consultation and escalation processes for Drives & Motion topics.
- Experience contributing to KCS knowledge creation and troubleshooting documentation.
- Experience collaborating with senior specialists and cross-functional technical teams.
Technical Stack
- PowerFlex Drives
- Kinetix Servo Drives
- Motor Control Centers (MCC)
- Studio 5000
- EtherNet/IP
Team & Environment
You will be part of the regional Remote Support team, collaborating closely with senior specialists and peers. You will report to the Supervisor, Remote Support.
Benefits & Compensation
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
Work Mode
This role follows a hybrid work model and is based in Brazil.
We are committed to equal employment opportunity regardless of race, color, religion, disability, sex, sexual orientation, age, marital status, gender, gender identity or expression.
