About the Role
This role involves diagnosing and resolving technical issues, supporting internal and external clients, maintaining system performance, and collaborating with teams to ensure seamless technology operations.
Responsibilities
- Diagnose and troubleshoot hardware and software problems
- Respond to user inquiries regarding technical difficulties
- Escalate complex issues to higher-level support teams when necessary
- Maintain accurate records of support tickets and resolutions
- Assist with onboarding new users to systems and platforms
- Perform routine system checks and preventive maintenance
- Guide users through step-by-step solutions via phone, email, or in person
- Document technical processes and create user-friendly support materials
- Support network connectivity and endpoint device functionality
- Install, configure, and update software applications
- Monitor system alerts and respond to incidents promptly
- Collaborate with IT teams to improve support workflows
- Ensure compliance with security policies during support activities
- Provide after-hours support as required by service agreements
- Train non-technical staff on basic troubleshooting methods
- Assist in managing user accounts and access permissions
- Work with vendors to resolve equipment or service issues
- Follow change management procedures during system updates
- Maintain inventory of supported devices and software licenses
- Contribute to continuous improvement of customer support standards
Compensation
Competitive hourly wage or salary based on experience
Work Arrangement
Hybrid work model with presence required in Dallas, TX
Team
Collaborative team environment focused on delivering technical solutions
Why Join Us
- Opportunities for professional growth and skill development
- Inclusive culture that values diverse perspectives and innovation
Benefits
- Health, dental, and vision insurance options
- Retirement savings plan with company match
- Paid time off and company-observed holidays
- Flexible work scheduling within hybrid framework
- Professional development and training programs
No visa sponsorship available for this position
