Hunt St is hiring a Technical Support Specialist to provide first-line technical support for our CRM and automation platform built on Go High Level (GHL). You will troubleshoot workflow bugs, integration issues, and form logic problems, applying a developer's mindset to trace problems to their source.
What You'll Do
- Provide hands-on technical support for Go High Level issues, including workflows, automations, integrations, and user-facing glitches.
- Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction.
- Configure, test, and refine automations, triggers, forms, and custom workflows.
- Collaborate with internal development and implementation teams to escalate bugs, recommend solutions, and contribute to fixes.
- Test and verify updates before release, proposing improvements, not just quick patches.
- Maintain internal documentation and contribute to a knowledge base for recurring issues and solutions.
- Suggest platform performance and user experience improvements based on real-world insights.
What We're Looking For
- Solid hands-on experience with Go High Level (GHL) in a support, automation, or technical configuration role.
- Developer’s mindset — able to debug, trace logic, read logs, and reverse-engineer automation failures.
- Basic programming skills (JavaScript, HTML/CSS, Python, or API usage) for advanced troubleshooting.
- Minimum 2 years in a technical support/helpdesk role, ideally in a SaaS, CRM, or automation-heavy environment.
- Comfortable working with APIs, JSON payloads, and integrations.
- Strong written communication skills for clear, text-based client communication.
- Self-starter who digs into problems without waiting for step-by-step instructions.
- Familiarity with Twilio, Google Workspace, Slack.
Nice to Have
- Experience with Zapier/Make.
- Experience with OpenAI and Anthropic.
Technical Stack
- Go High Level (GHL), JavaScript, HTML/CSS, Python, APIs, JSON, Zapier/Make, Twilio, Google Workspace, Slack, OpenAI, Anthropic
Team & Environment
Remote-first team, collaborating with Australian-based team.
Benefits & Compensation
- Compensation: $2,000 - $2,500 AUD Monthly
Work Mode
This is a remote-first role for candidates in the Philippines.
Hunt St is an equal opportunity employer.
