Responsibilities
- Engage clearly and promptly with customers using both digital tools and outbound phone communication.
- Manage customer inquiries and problems from first contact through to final resolution.
- Develop deep expertise in the platform’s functionality and technical capabilities.
- Help deliver an exceptional customer experience by contributing to product usability, stability, speed, and reliability.
- Collaborate with product teams to report issues and suggest improvements based on customer input.
- Diagnose and resolve complicated technical problems involving internal systems and external customer technologies.
- Apply technical understanding to create tools that enhance team productivity and process efficiency.
- Shape product development by sharing consistent customer insights and working closely with development teams.
Benefits
- Competitive pay and significant equity participation
- Full coverage for medical, dental, and vision care
- Frequent salary evaluations with recognition for strong performance
- Unlimited access to advanced AI coding tools and support for experimentation
- Flexible paid time off policy
- Paid leave for new parents
- 401k plan with company matching
- Bicycle storage available at the office
- Regular social events open to employees, friends, and family
Compensation
Competitive salary and meaningful equity
Work Arrangement
Hybrid — Greater Chicago Area
Other
- Applicants must provide proof of eligibility to work in the United States.
- The company follows a hybrid work model requiring at least three office days per week.
- The organization fosters a radically open and inclusive workplace culture.
- Diversity is valued, and Equal Employment Opportunity is a core commitment.
