Responsibilities
- Oversee MS Queues and ensure timely dispatch of field service teams.
- Monitor agent time management to maximize availability and efficiency.
- Handle the processing of opening and closing reports while tracking Salesforce queues.
Benefits
- Eligible for short-term and long-term incentive programs tied to individual and company performance.
Work Arrangement
On-site
Other
Must be available to work nights, weekends, and holidays, as the department operates 16 hours per day, seven days a week.
