Sofia, Bulgaria Hybrid Employment

Devexperts is hiring a Technical Support Engineer (Level 2)

Responsibilities

  • Operate on a five-day workweek with scheduled on-call availability during nights and weekends
  • Oversee financial platforms using in-house monitoring tools
  • Log, track, and resolve service tickets, incidents, and recurring issues
  • Provide technical assistance to DevOps, development, and quality assurance teams
  • Interact directly with clients and representatives from partner organizations
  • Share expertise and insights with team members to promote collective growth

Benefits

  • Option to work remotely or in a hybrid setup
  • Adaptable daily working hours
  • Twenty days of paid annual leave
  • Five fully paid wellness days per year
  • Comprehensive medical insurance coverage
  • Complimentary MultiSport membership card
  • Access to a modern workspace equipped with up-to-date technology
  • Office location offering scenic views of Vitosha mountain
  • On-site PlayStation for employee recreation
  • Billiards table available for leisure
  • Dedicated relaxation area and fitness center
  • Provision of parking spots or public transit passes
  • Free beverages and snacks at the workplace
  • Regular team-building events
  • Organized corporate social gatherings
  • Employee football league
  • Public speaking practice group
  • Free entry to company-hosted external events
  • Opportunities to attend industry conferences and professional expos
  • Company-sponsored English language instruction
  • Local language training for international staff
  • Unlimited access to online learning platforms
  • Support for professional certification exams
  • Participation in a structured mentorship initiative
  • Financial incentives for successful role referrals

Work Arrangement

Hybrid

Other

Work in 5-day schedule (with duties on-call for nights and weekends)

About company
Devexperts
Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial institutions worldwide. By becoming a part of Devexperts, you’ll become a part of a company that fosters self-improvement and actively seeks out-of-the-box ideas. Our teams work together to create the next generation of financial software solutions. We welcome all candidates who believe, as we do, that innovation is grounded in education. Job Description: We are looking for a Site Reliability Engineer (SRE) to fill the open position in a team that develops and supports a few big trading platforms. You will help the existing team to ensure access to various markets to end users from a lot of countries. You will be responsible for maintaining availability, automating release/deploy process, seamless monitoring, and alerting of all the solutions. We expect the Site Reliability Engineer to: * Work closely with developers for prototyping, and designing new features as part of the infrastructure, * Deploy, install, configure and maintain sophisticated Trading/Finance and related software, * Configure bare metal instances by using Infrastructure as Code, * Build & maintain CI/CD pipelines, * Make key decisions for scalability, reliability and accessibility, * Install and manage in-house developed and external well-known monitoring systems, * Design, deploy and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc, * Administrate UNIX infrastructure – installation, configuration and maintenance, * Work with the Nexus and GIT repositories. Qualifications: Must-have skills: * 5+ years of experience in the field, * Experience as an SRE or DevOps, * Strong experience with OS-level administration on Linux and/or UNIX, * IAAS solutions using Ansible and/or Terraform, * Experience with Docker containers orchestrating (OpenShift/Hashicorp), * Know how to read and analyze errors, * In-depth knowledge of TCP/IP and ISO/OSI stack, * Experience with monitoring and logging tools (Zabbix, Elasticsearch or Opensearch, Grafana, Kibana, etc), * Experience in working with Apache, Nginx, HAproxy, Envoy, etc, * Administration of UNIX infrastructure – installation, configuration and maintenance, * Configuring instances by using Infrastructure as Code, English level not lower than B2. Nice-to-have skills: * Experience with support of JVM application (garbage collection, memory leaks), * Experience with software development, * Hands-on scripting experience with Bash, Python, and/or Groovy, * Experience with configuring TeamCity CI/CD pipelines, * Strong ability to solve problems using code and scripting. Additional Information: Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate. Flexibility benefits: * Possibility of hybrid/remote work mode in Georgia, Flexible working hours. Health and recreation benefits: * 24 working days of paid vacation, * Fully paid additional wellness days (3 days per year), * FitPass (sport and related activities) access, Medical insurance - VIP package. Facility benefits: * Modern office with new equipment, * PlayStation and table football in the office, * Meals in the office, Free drinks and snacks. Community benefits: * Teambuilding activities, * Corporate parties, * Football club, * Billiard club, * Speakers' club, * Free admission to corporate external events, * Possibility of joining conferences and professional fairs, Personal branding development support. Professional training benefits: * Georgian language courses for foreign employees, * Unlimited access to self-learning platforms, * Certification opportunities, Mentorship Program. Social benefits: * Parental bonus, * Referral bonus, * Blood donation paid leave, * Gifts for employees, * Gifts for children.
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Job Details
Category other
Posted 10 days ago