Responsibilities
- Maintain a consistently positive, understanding, and professional demeanor when interacting with customers.
- Provide timely responses to customer inquiries and support requests.
- Troubleshoot and resolve technical cases, monitor progress, and ensure appropriate follow-up actions are taken.
- Collaborate with internal teams to maintain a high standard of consistent, quality customer support.
- Develop deep expertise in the product to confidently address customer questions across diverse technical areas.
- Evaluate customer usage patterns, identify needs, and share actionable feedback with development and business units.
Benefits
- Flexible paid time off policy
- Competitive compensation package
- Stock option eligibility
- Comprehensive health insurance coverage
Compensation
Competitive salary with stock options
Work Arrangement
Hybrid — available in San Francisco, Sofia (Bulgaria), North America, Europe, and Australia
Work Arrangement
This role requires availability during core US business hours: 9:00 AM to 6:00 PM local time, including a one-hour break.
Other
While candidates in the Pacific or Mountain time zones are preferred, exceptional applicants from anywhere in the US are encouraged to apply.
AI Fluency Requirement
AI fluency is considered a key professional skill. As part of the interview process, candidates will discuss their current use of AI tools and their approach to using them responsibly.
