Responsibilities
- Develop deep proficiency with the product, including its Dashboard settings, command-line and graphical interfaces, access permissions, and network routing capabilities.
- Assist customers by diagnosing technical problems and providing accurate responses through communication channels such as Slack, GitHub, and email.
- Produce and maintain up-to-date product documentation to support user understanding and onboarding.
- Collaborate with sales and engineering departments to align technical solutions with customer requirements.
- Engage in team meetings to refine support workflows and share knowledge across the organization.
- Identify opportunities for product enhancement and support the team’s ongoing improvement efforts.
Work Arrangement
Hybrid — Berlin
Other
- Hybrid setup allows work from both a central Berlin office and remote locations.
- Autonomy is emphasized, with performance measured by results rather than activity tracking.
- Opportunities for professional development exist within a fast-scaling company shaping the future of Zero Trust security.
