About the Role
This role involves diagnosing and solving technical challenges that arise with in-person payment solutions, supporting internal teams and external partners, and contributing to the reliability of payment systems.
Responsibilities
- Diagnose and resolve technical issues reported by merchants and partners
- Collaborate with engineering teams to escalate and track bugs
- Provide timely responses to support tickets within defined SLAs
- Document technical problems and solutions in internal knowledge base
- Assist with onboarding new merchants integrating in-person payments
- Analyze logs and transaction data to identify root causes
- Work closely with product teams to relay customer feedback
- Support certification processes for point-of-sale hardware
- Guide partners through integration troubleshooting
- Maintain up-to-date understanding of payment protocols and standards
- Participate in on-call rotations for urgent issues
- Contribute to automation of support processes
- Assist in testing new features before release
- Communicate technical details clearly to non-technical stakeholders
- Monitor system health and flag anomalies
- Follow security protocols when handling sensitive data
- Ensure compliance with industry regulations such as PCI DSS
- Coordinate with regional teams across time zones
- Improve support documentation based on recurring issues
- Train new team members on support procedures
Benefits
- Health insurance coverage
- Retirement savings plan
- Paid time off and holidays
- Parental leave policy
- Employee assistance program
- Wellness stipend
- Professional development budget
- On-site meals and snacks
- Commuter benefits
- Inclusive workplace culture
Compensation
Competitive salary and benefits package
Work Arrangement
On-site position
Team
Part of the global support team focused on in-person payment systems
About the Team
This team supports the technical infrastructure behind in-person payment solutions, working at the intersection of software, hardware, and financial systems to ensure reliability and scalability for global merchants.
What We Value
We prioritize clear communication, technical curiosity, and a collaborative mindset. Success in this role depends on balancing deep technical knowledge with the ability to support non-technical users effectively.
Available for qualified candidates
