Requirements
- A high degree of technical aptitude for troubleshooting a diverse set of computer systems such as networking, mobile devices and operating systems, web interfaces, and more.
- Innate curiosity for solving complex problems through hypothesis-driven problem-solving skills and in-depth investigations.
- Verbal and Writing skills to effectively communicate with different types of audiences.
- Min 1-year direct experience with data analysis using Excel and/or SQL querying.
- Min 1-year direct experience initiating and driving projects to completion with minimal guidance while adjusting to rapidly changing requirements.
- Excellent collaboration, cross team and internal team engagement and positive can-do attitude, this is a fast paced/sense of urgency, high pressure environment to thrive in.
- Proficient in Japanese language, both spoken and written.
Nice to Have
- Strong understanding of relational databases, SQL/Grafana querying, and Android OS troubleshooting.
- Experience as a technical team lead or manager.
- Experience with automating manual processes.
- Experience with gathering technical requirements.
- Experience with reporting to all levels of management.
Additional Information
- Proficient in Japanese language, both spoken and written.
- Participate in a regular on-call rotation.
