Requirements
- Bachelor’s degree in computer science or a comparable field
- 3 to 5 years of experience in technical support, with a focus on troubleshooting data storage products across various operating systems, software, and hardware platforms
- Extensive experience with Windows, macOS, Bluetooth, wireless technologies, and mobile devices such as Android phones, tablets, iPhones, and iPads
- Strong proficiency in Microsoft Office applications
- Familiarity with regulatory standards including ROHS, REACH, and related compliance documentation
- Demonstrated ability in technical writing, HTML coding, and content management systems
Nice to Have
- Strong analytical, research, and data interpretation abilities
- Excellent communication and customer engagement skills
- Proven experience in fast-paced environments requiring rapid problem resolution
- Experience guiding or supporting call center agents as part of a business partnership
- Ability to work autonomously while contributing to team objectives
- Project management expertise aimed at achieving team goals
- Results-focused mindset with a drive for success
- Experience handling assignments of varying scope and complexity, requiring independent judgment in issue resolution or recommendations
- Work that demands initiative and creative problem-solving
- Understanding of work impact and ability to suggest effective solutions
- Sound judgment in selecting appropriate methods, techniques, and priorities for achieving outcomes
- Familiarity with JIRA, Agile, or similar issue-tracking systems is advantageous
- Experience with Oracle Service Cloud, Salesforce, or equivalent CRM platforms is preferred
- Effective negotiation and conflict resolution capabilities
- Exceptional customer service skills to represent the organization professionally
- Commitment to maintaining and improving customer satisfaction
- Project management background is a valuable asset
- Knowledge of Linux systems is beneficial
Benefits
- Compensation within the stated range is determined by factors such as education, qualifications, certifications, experience, skills, job knowledge, performance, geographic location, shift, internal and external equity, and organizational needs
- The listed salary range reflects the anticipated compensation for this role at the time of posting and applies to positions based in California, Colorado, New York, or remote roles within those states; the range may change over time
- Eligibility to participate in the Short-Term Incentive (STI) Plan based on company and individual performance; certain roles may also qualify for the Long-Term Incentive (LTI) program, which may include restricted stock units (RSUs) or cash equivalents, subject to plan terms and eligibility
- Comprehensive benefits package including paid vacation and sick leave, medical, dental, and vision insurance, life and disability coverage, flexible spending and health savings accounts, employee assistance, voluntary benefits (e.g., supplemental life, legal plan, pet insurance), tuition reimbursement, transit benefits, the Applause recognition program, employee stock purchase plan, and the Savings 401(k) Plan
- No compensation is considered earned until it is vested and determinable; bonuses, commissions, benefits, and other forms of compensation remain at the company’s discretion and may be modified in accordance with applicable laws
Compensation
The salary range is specific to roles performed in California, Colorado, New York, or remote roles within those states and may be adjusted based on multiple factors including performance, location, and business needs.
Work Arrangement
Remote or on-site roles available in California, Colorado, and New York.
Team
Collaborative team environment emphasizing autonomy, initiative, and inclusion.
Other
- The company adheres to a strict non-discrimination policy, ensuring equal opportunities for all applicants and employees regardless of race, color, ancestry, religion, sex, gender identity, age, national origin, sexual orientation, medical condition, marital status, disability, genetic information, military or veteran status, or other legally protected characteristics. Harassment based on these traits is strictly prohibited. The organization complies with the 'Know Your Rights: Workplace Discrimination is Illegal' guidelines and maintains a pay transparency policy.
- Diversity is central to the company’s global strategy. By reflecting the diversity of its customers and communities internally, the organization fosters inclusion, belonging, respect, and meaningful contribution, leading to better outcomes for employees, customers, and society.
- Applicants with disabilities are supported through accessible hiring practices. Accommodation requests can be made by contacting jobs.accommodations@sandisk.com, including a description of the needed accommodation, job title, and requisition number.
Not specified.
