Responsibilities
- Partner closely with the Partnerships team to support enterprise and ecosystem deal cycles, providing technical and operational depth during evaluation and onboarding
- Serve as a consultative design partner during pre-sales — deeply understanding partner use cases and mapping them to Tempo's architecture and capabilities
- Help structure integration scopes, success criteria, and launch timelines with prospective customers before contracts are signed
- Own the end-to-end success of Tempo's enterprise customers, ecosystem partners, validators, and integrators post-launch
- Build and manage onboarding programs that get partners live quickly and confidently
- Serve as the primary escalation point for technical and operational issues, coordinating across engineering and product to drive resolution
- Establish health metrics, QBRs, and success frameworks to proactively manage risk and identify expansion opportunities
- Develop scalable playbooks for onboarding, integration support, and partner growth that work across segments — from Fortune 1000 enterprises to infrastructure providers and startup builders
- Work closely with validators and integration partners to ensure their technical implementations are stable, performant, and aligned with Tempo's evolving network
- Act as the voice of the customer internally — synthesizing feedback into product and GTM priorities alongside the Partnerships team
Requirements
- Proven experience in customer success, solutions engineering, or technical account management at a blockchain, API-first, or fintech infrastructure company
- Deep familiarity with enterprise B2B sales cycles and the post-sales motion — you know how to carry a relationship from signed contract to scaled production deployment
- Comfortable operating across both business and technical stakeholders; you can hold a conversation with a CTO and a CFO in the same afternoon
- Track record of building CS functions from scratch — playbooks, tooling, team structure, and all
- High EQ and a service-oriented mindset; partners trust you and refer to you as a true extension of their team
Nice to Have
- Experience working with developers, integration teams, or infrastructure partners is a strong plus
