Responsibilities
- Be a key contributor to the product vision, roadmap, and backlog for strategically important merchant acquiring capability areas, spanning onboarding, merchant servicing, payment acceptance, and operational workflows
- Translate business objectives, merchant and operations pain points, regulatory considerations, and control requirements into well-structured epics, user stories, acceptance criteria, and release plans
- Lead discovery and prioritisation with product, commercial, operations, finance, engineering, architecture, and data stakeholders to define MVP scope, phased releases, and target-state outcomes
- Shape requirements across capabilities such as merchant onboarding and maintenance, terminal and outlet lifecycle management, point-of-sale and e-commerce acceptance journeys, customer state, transaction visibility, merchant portals, and operational case management
- Support the evolution of products that reduce manual effort, simplify fragmented journeys, improve data quality and traceability, and create a clearer single source of truth across CRM, merchant management, auth and clearing, and processor-integrated platforms
- Manage dependencies across CRM, onboarding journeys, pricing and product catalogue services, payment processors, merchant portals, finance platforms, partner systems, and data services
- Support delivery teams throughout implementation by clarifying intent, sequencing priorities, making trade-off decisions, and validating that released functionality meets business needs and readiness expectations
- Participate in governance, steering, and stakeholder forums, representing Endava with clarity and helping translate progress, risks, and trade-offs into clear business narratives
- Support pre-sales and proposition shaping activities where needed, helping define credible, commercially grounded product direction for complex merchant acquiring and payment transformation initiatives
Requirements
- Strong product ownership expertise across merchant acquiring, point-of-sale and e-commerce acceptance, onboarding, servicing, and operational platforms
- Ability to work across the full product lifecycle — from discovery and proposition shaping through to roadmap definition, backlog leadership, delivery support, go-live, and continuous improvement
- Experience translating complex merchant, operational, and platform requirements into clear product outcomes
- Proven ability to define priorities, challenge assumptions constructively, and align stakeholders around phased delivery
- Comfort working with senior business stakeholders, product leaders, and merchant operations teams, while also engaging in detailed conversations with engineering, architecture, and data teams
Nice to Have
- Experience with AI-enabled delivery techniques, agentic tooling, or AI-assisted software engineering
- Curiosity about how AI can improve delivery outcomes and motivation to continuously develop agentic delivery skills, practices, and techniques
- Training and application of dava.flow, Endava’s new agentic delivery model
Work Arrangement
Remote (City/Region) — London
Additional Information
- The successful candidate will receive training in dava.flow, Endava’s new agentic delivery model, and will be expected to apply it as part of day-to-day delivery
