Responsibilities
- Builds strong expertise in assigned technologies and understands how systems interact across the organization
- Offers guidance and support for computing platforms and their integration
- Engages in ongoing efforts to align user needs with software capabilities
- Supports system performance and capacity planning to ensure reliability for present and future use
- Applies diagnostic skills to troubleshoot and resolve issues across distributed IT systems, working with vendors as needed
- Responds promptly and thoroughly to customer requests as defined by service agreements
- Tracks issues from initiation to resolution
- Considers the needs of all internal stakeholders, including technology users and IT staff
- Collaborates effectively with technical teams and customers on projects and support tasks
- Participates actively in project communications and coordination
- Delivers effective support by fully understanding team objectives and priorities
- Learns the business and clinical workflows of the organization and the operational context of supported users
- Communicates clearly and purposefully with both technical and non-technical audiences
- Builds productive relationships to improve the speed and quality of IT solutions
- Supports application development activities including planning, design, testing, and deployment
- Estimates effort for project tasks, helps define timelines, monitors progress, and reports on milestones
- Analyzes business needs, proposes system improvements, writes technical documentation, and implements changes
- Supports the adoption of best practice standards across the organization
- Pursues professional growth aligned with departmental goals
- Mentors junior analysts and serves as a resource for team members
- Promotes teamwork and shared success within the IT department
- Adapts to shifting priorities and takes on different roles as needed
- Handles multiple demands and adjusts quickly to change
- Contributes to the institutional knowledge base
- Provides after-hours on-call support as required
Benefits
- Reimbursement for tuition expenses
- Eligibility for loan forgiveness programs
- 401(k) plan with employer matching contributions
- Lifecycle benefits supporting major life events
- Comprehensive and competitive benefits package
- Resources to support physical, emotional, and financial health
- Protections for unforeseen personal or family circumstances
Work Arrangement
On-site
Additional Information
This organization is an equal opportunity employer that values diversity and inclusion, including individuals with disabilities and veterans, and does not tolerate discrimination based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected characteristic.
Background Check
A background check, including a review of criminal history, is conducted for new hires and certain internal transfers. Candidates must complete an authorization form permitting the check. Results are reviewed individually, in compliance with applicable laws such as the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used during parts of the candidate evaluation process; however, final hiring decisions are made solely by human reviewers.
Benefits
A comprehensive benefits program offers tools and resources to enhance employee well-being across physical, emotional, and financial dimensions, while also providing safeguards for unexpected life events.
Sign-on Bonus Eligibility
Internal employees and rehires who left within the past year are not eligible for sign-on bonuses. An exception exists for new graduate internal hires applying for their first licensed clinical role, who may qualify based on job category.
Other
- Committed to equal opportunity employment for individuals with disabilities and veterans
- Prohibits discrimination based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any protected status
- Conducts background checks that include criminal history reviews
- Requires completion of an authorization and disclosure form for background screening
- Evaluates background check results on a case-by-case basis
- Complies with local, state, and federal regulations, including the Illinois Health Care Worker Background Check Act
- May use Artificial Intelligence (AI) tools in candidate screening processes
- Ensures all hiring decisions are made by people
- Excludes internal employees and recent rehires from sign-on bonus eligibility
- Allows exceptions for new graduate internal hires seeking first licensed clinical roles, depending on job family
- Requires participation in on-call support rotations
