Responsibilities
- Develops proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems
- Provides guidance and support for computing platforms and systems integration.
- Actively participates in on-going processes to integrate end users requests with software functionality.
- Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use.
- Provides diagnostic skills and expertise to coordinate problem determination and resolution, with vendors and manufacturers, across the full range of NMHC distributed systems IT environment.
- Responds thoroughly and promptly to customer needs as defined in conjunction with our customers.
- Follows issues through to closure. Includes all aspects of customers (NMHC technology users, IS team members, etc.).
- Works effectively in supporting the technical teams and customers with project and support activities.
- Actively participates and communicates with the project teams.
- Prepares and delivers effective support by seeking a thorough understanding of the team’s goals and objectives.
- Understands the business and clinical processes at NMHC and the operational environments of assigned customers.
- Communicates clearly, responsively, and purposely with customers and team members.
- Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of IT solutions.
- Assists with projects in the planning, design, development, testing, and implementation of application software code.
- This could include preparing time estimates for project activities and helping develop project timelines, monitoring performance, and reporting progress toward project milestones
- Analyzes business requirements, recommends system changes, writes technical specifications and implements systems and system changes to address changing application requirements.
- Provides support including the identification and implementation of NMHC best practice standards.
- Seeks to improve talents and skills consistent with overall IS direction.
- Provides mentoring and acts as a resource for Associate Analyst, and other application team members.
- Focuses on IS team success and promotes collaborative efforts with others.
- Shifts among different support and project roles as required by situation.
- Adapts well to rapid change and multiple priorities.
- Contributes to the IS Knowledge Repository.
Requirements
- 3+ years technical experience
- Excellent verbal and written communications skills
Nice to Have
- Bachelors in related field (or equivalent experience)
- 3+ years of experience in core discipline in the healthcare industry
Work Arrangement
On-site
Additional Information
- Providing on-call support is required.
- Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers.
- If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.
- Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
- Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
- We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
- Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
