About the Role
The individual in this position will serve as a trusted technical advisor to customers, guiding them through integration, optimization, and troubleshooting efforts while collaborating with internal teams to align solutions with business goals.
Responsibilities
- Act as the primary technical contact for assigned enterprise clients
- Monitor customer health and proactively identify opportunities for improvement
- Collaborate with engineering and support teams to resolve complex technical issues
- Guide clients through platform onboarding and configuration
- Deliver technical workshops and knowledge transfer sessions
- Assist in defining roadmap alignment with customer objectives
- Track and report on customer usage and engagement metrics
- Identify and escalate product feedback to product teams
- Support renewal and expansion opportunities with technical insights
- Troubleshoot integration challenges with distributed systems
- Advocate for customer needs within the organization
- Maintain up-to-date understanding of platform capabilities
- Coordinate technical resources during critical customer initiatives
- Document customer environments and solution architectures
- Provide input on common implementation pitfalls and best practices
- Assist in diagnosing performance and scalability issues
- Facilitate communication between client teams and technical departments
- Support incident management during high-severity outages
- Review customer deployment strategies for compliance and efficiency
- Contribute to post-implementation reviews and success assessments
Nice to Have
- Experience with Camunda Platform or similar workflow engines
- Knowledge of Kubernetes and cloud-native architectures
- Exposure to observability and monitoring tools
- Certifications in cloud platforms (AWS, Azure, GCP)
- Background in DevOps or platform engineering
- Familiarity with CI/CD pipelines
- Understanding of security and compliance standards
- Previous role in a technical account management or customer success capacity
- Experience in regulated industries such as finance or healthcare
- Multilingual communication abilities
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid remote
Team
Global customer-facing technical team
Why This Role Matters
- This position directly influences customer satisfaction and long-term platform success by bridging technical execution with business outcomes.
- The role enables continuous improvement of the product through real-world feedback from enterprise environments.
Growth Opportunities
- Team members have access to ongoing training and certification programs.
- There are clear pathways for advancement into senior technical or leadership roles.
Available for eligible candidates
