Requirements
- 1–3 years of experience in a technical support, integration, or solutions engineering role
- Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools
- Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues
- Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations
- Experience with support systems like Zendesk (or similar ticketing platforms)
- A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams
- A proactive, detail-oriented approach and willingness to document solutions and processes for future use
- Proactive mindset - you seek out ways to improve systems and enable others
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience
- Monitoring: Experience with observability and alerting systems
- Proficiency with cloud platforms, ideally Google Cloud Platform (GCP)
- Understanding of APIs, data integrations, and common troubleshooting workflows
- Experience with ticketing systems (Zendesk, Jira, or similar)
- Comfort working with logs, SQL queries, and basic debugging tools
- Strong documentation skills for both internal and customer-facing materials
Nice to Have
- Startup or fintech experience
- Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery)
- Infrastructure as Code: Terraform, CloudFormation, or similar
- CI/CD: GitHub Actions, CircleCI, or similar platforms
- Programming: Python, Go, Bash for automation and tooling
Additional Information
- Working hours: 12:00 AM – 9:00 AM Eastern Time (ET)
- Remote-first culture with flexible working arrangements
