Responsibilities
- Translate customer business goals into long-term technical strategies
- Own the technical and product relationship for assigned accounts
- Monitor platform health, integrations, APIs, and usage trends
- Identify and mitigate technical risks before they impact business value
- Guide customers through new features, releases, and best practices
- Deliver executive-level updates on performance, SLAs, and roadmap alignment
- Collaborate across teams to support pilots, critical events, and strategic initiatives
Requirements
- 5+ years technical troubleshooting experience in a SaaS environment
- 2+ years enterprise or large-account management experience
- Knowledge of SSO protocols (OAuth 2.0, SAML), APIs, and web technologies (JavaScript, HTML, CSS)
- Experience with at least two of: iPaaS tools, SQL, or BI/data platforms
- Strong communication skills with technical and executive audiences
- Ability to travel up to 25% and support EMEA time zones
Nice to Have
- AWS Product Certification is a plus.
- Experience in the e-Learning, Learning Management or HCM industry.
- Experience supporting or consulting on platform performance, uptime, and scalability.
Benefits
- Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Access to health benefits, so you can get the care you need when you need it.
- Paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Coverage offering you time with your little one(s) so you can soak up all those precious moments.
- Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
Additional Information
- Ability to travel up to 25% and support EMEA time zones
