Requirements
- Technical enough to help customers with observability - you'll work directly with customer engineering teams to design their OpenTelemetry instrumentation strategy, customize dashboards, and optimize for their specific use cases.
- Product-minded to feed intelligence back to teams - you'll identify patterns in customer engagements and work with product teams to build better defaults, templates, and tooling.
- Someone who can scale Sales/CS function - you will build the foundation for Sales/CS function and grow into leadership as we scale.
- 2-6 years experience in customer-facing technical role - Sales Engineer, Solutions Architects, Technical Account Manager, Technical Customer Success Manager or similar.
- Good understanding of modern technical systems - Cloud providers (AWS/GCP/Azure), Containers, Kubernetes and similar.
- Good understanding of observability platforms - SigNoz, Grafana/Prometheus, DataDog, or similar platforms
- Excellent written and verbal communication - can speak and write in a clear and actionable way to deliver clarity to both customers and internal teams.
Work Arrangement
Remote (Worldwide)
Team
Structure: fully remote, globally distributed team
