ZA-Cape Town On-site

TP Infinity is hiring a Team Leader/Supervisor

About the Role

This position is responsible for overseeing team performance, coordinating daily tasks, and maintaining operational standards while fostering a productive work environment.

Responsibilities

  • Lead daily team operations and ensure alignment with organizational goals
  • Monitor workflow efficiency and identify areas for improvement
  • Provide guidance and support to team members
  • Assist in training and onboarding new employees
  • Enforce compliance with company policies and procedures
  • Track team performance metrics and report results
  • Address employee concerns and facilitate conflict resolution
  • Coordinate schedules and manage shift assignments
  • Maintain accurate records and documentation
  • Ensure quality standards are consistently met
  • Communicate updates and directives from management
  • Promote a culture of accountability and professionalism
  • Support performance evaluation processes
  • Implement corrective actions when necessary
  • Encourage adherence to safety protocols
  • Assist in setting team goals and objectives
  • Foster open communication within the team
  • Respond to operational challenges in real time
  • Uphold attendance and punctuality standards
  • Serve as a point of contact between staff and management
  • Conduct regular team meetings
  • Ensure consistent application of workplace rules
  • Drive continuous improvement initiatives
  • Maintain a positive and motivating work atmosphere
  • Support adherence to service level expectations

Compensation

Competitive salary based on experience

Work Arrangement

Full-time, on-site

Team

Mid-sized team with cross-functional collaboration

Application Process

  • Interested candidates should submit a resume and cover letter
  • Shortlisted applicants will be contacted for interviews
  • Final candidates may undergo a background check

Work Environment

  • Professional setting with structured supervision
  • Team-oriented culture focused on consistency and performance

Not specified

About company
TP Infinity
TP Infinity ist eine führende Unternehmensberatung und 100%ige Tochter der Teleperformance-Gruppe. Das umfassende Beratungsportfolio umfasst Strategie- und Organisationsberatung, Technologie-, Datenanalyse-, Design- und Kreativleistungen mit Fokus auf Customer Service und Customer Experience.
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Job Details
Department Client Operations
Category management
Posted 8 months ago