Requirements
- Minimum 5 year of work experience in an International Voice Program from premium contact centres
- Minimum 2-year experience as a Team Leader in International voice process
- Prior experience in BFSI is required
- Thorough understanding of Operations Metric, People Practices (score calculations, parameters ratings, Attrition calculation, Situation Handling etc)
- Customer service oriented. Should have prior knowledge of customer care processes and techniques
- Proficient in MS Office – Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc
Additional Information
- N/P 30 Days Only
