Responsibilities
- Help customers complete their taxes using Intuit TurboTax products
- Provide tax advice, full service return preparation, tax calculations, and manage product/software inquiries
- Utilize government websites, professional resources, and team expertise to deliver accurate tax answers in everyday language
- Interact with customers using state-of-the-art video communication software
- Document interactions to maintain accurate records
Requirements
- Active PTIN
- Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns
- Experience using commercial tax preparation software
- Excellent customer service skills
- Ability to interact professionally with customers via video and audio tools
Nice to Have
- Intuit Academy Level 1 badge (allows eligibility with 1+ year of recent experience and 30+ paid tax returns)
Additional Information
- Position is virtual and customer-facing
- Opportunity to earn supplemental income
- Applicants must reside in the United States
