Responsibilities
- help our customers complete their taxes using Intuit TurboTax products
- provide tax advice
- full service return preparation
- tax calculations
- manage product/software inquiries
- utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language
- interact with customers through video and audio tools in a professional, friendly, and confident manner
- document interactions to maintain accurate records
Requirements
- active PTIN
- unrestricted credential (CPA/EA/Practicing Attorney)
- minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns
- using commercial tax preparation software
- strong tax preparation experience
- extensive knowledge of tax laws
- excellent customer service skills
Benefits
- 401(k) savings plan with Intuit matching
- paid sick leave
- Intuit provided E&O insurance
- employee stock purchase plan
- employee assistance program
- product discounts
- free copy of TurboTax Live
Additional Information
- 100% remote work
- interact with customers through video and audio tools
