About the Role
The role involves delivering high-quality travel support to Swedish-speaking customers, resolving inquiries efficiently, and ensuring a positive client experience through clear communication and problem-solving.
Responsibilities
- Assist clients with booking and modifying travel itineraries
- Respond promptly to customer inquiries via phone and email
- Provide accurate information on travel policies and restrictions
- Troubleshoot booking issues and coordinate solutions
- Maintain up-to-date knowledge of destinations and services
- Support customers during travel disruptions or changes
- Ensure compliance with company and industry standards
- Escalate complex cases when necessary
- Collaborate with internal teams to resolve service issues
- Document customer interactions accurately
- Handle cancellations and refunds according to policy
- Guide clients through digital booking platforms
- Monitor travel advisories and operational updates
- Deliver service in fluent Swedish and English
- Adhere to service level agreements
- Maintain data privacy and security standards
- Participate in team training sessions
- Follow up on unresolved customer concerns
- Contribute to process improvement initiatives
- Work flexible hours including weekends if required
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid work model
Team
Customer-facing support team in a travel services environment
Languages Required
Native-level fluency in Swedish is required, with professional proficiency in English. Ability to communicate clearly and accurately in both languages is essential for client interactions.
Work Environment
This position operates in a hybrid setup, combining remote work with potential in-office collaboration. The team emphasizes responsiveness, accuracy, and client satisfaction.
Available for qualified candidates
