Patrique Mercier Recruitment is looking for a Swedish Speaking Gaming Community Support Agent to deliver exceptional support to Swedish-speaking gamers via chat, email, and forums. Your role will be crucial in fostering a positive community atmosphere and relaying player feedback to the development team.
What You'll Do
- Deliver exceptional support to Swedish-speaking gamers via various channels, including chat, email, and forums.
- Assist players with questions regarding games, accounts, and gameplay.
- Monitor community interactions to foster a positive atmosphere and address user concerns or disputes.
- Engage with the gaming community by sharing valuable content and updates.
- Gather and document player feedback to relay important insights to the development team.
- Stay informed about the latest trends and releases in the gaming world to provide knowledgeable support.
- Collaborate with fellow support agents to exchange knowledge and elevate service quality.
What We're Looking For
- Fluency in Swedish and English, both written and spoken.
- A genuine passion for gaming and familiarity with popular games and platforms.
- Strong communication skills with the ability to empathize with gamers.
- Excellent problem-solving abilities and a proactive approach to support.
- Comfortable with various communication tools and platforms.
- Ability to work collaboratively within a team and positively contribute to the gaming community.
Nice to Have
- Experience in customer support or community management is preferred.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
