About the Role
The role involves delivering dedicated support within the e-commerce sector, focusing on resolving customer inquiries, managing platform issues, and improving user experience for Swedish-speaking markets.
Responsibilities
- Respond to customer inquiries in Swedish with accuracy and professionalism
- Assist users with online ordering and transaction troubleshooting
- Monitor e-commerce platform performance for potential issues
- Collaborate with technical teams to resolve website errors
- Maintain up-to-date product and service knowledge
- Process returns and refunds according to company policy
- Escalate complex issues to appropriate departments
- Ensure compliance with data protection regulations
- Track and report customer feedback trends
- Support localization efforts for Swedish-language content
- Update FAQs and customer support resources
- Participate in team meetings and training sessions
- Follow up on unresolved support tickets
- Assist in testing website updates and new features
- Maintain accurate records of customer interactions
Nice to Have
- Higher education in business, languages, or IT
- Previous role in a Nordic market-facing position
- Experience with Shopify or similar platforms
- Knowledge of GDPR and privacy standards
- Familiarity with CRM systems
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid work model
Team
Customer support and e-commerce operations team
Why Join Us
- Opportunity to work in a dynamic e-commerce environment
- Supportive team culture with room for professional growth
- Exposure to international markets and digital innovation
Application Process
- Submit your resume and cover letter
- Shortlisted candidates will be contacted for interviews
- Final stage includes a practical assessment in Swedish
Available for qualified candidates
